Tools for Resolving Broken Promises, Violated Expectations,
and Bad Behavior

Lack of accountability keeps many organizations, teams, families, and communities from getting the results they want and need. But how do you hold someone accountable in a way that motivates and enables better performance while maintaining quality relationships? Whatever the issue — poor performance, unrealistic expectations, lack of teamwork, incompetence, ethical infractions, missed deadlines — if you can’t address it effectively, your results will suffer.

Ensure Accountability and Execution

Crucial Confrontations™ was developed by VitalSmarts to address these issues. In this two-day program you’ll learn how to:

   *  Hold anyone accountable — regardless of their power or position.

   *  Master performance discussions — realizing positive results and good relationships
       along the way.

   *  Stay focused on the real issues — even when someone blows up, clams up, or
       tries to distract you.

   *  Motivate without using power — clearly and concisely explain natural
       consequences to permanently resolve problems.

   *  Enable without taking over — creatively help others avoid excuses, stay on
       track and eliminate performance barriers.

Learning these skills allows you to address gaps between expectations and performance, leading to improved results in your organization and your life!