Research
Research Reports Case Studies White Papers Success Stories
NEW! Silent Danger: The Five Crucial Conversations that Drive Safety
The phrase "It was an accident waiting to happen" is true in the workplace more often than not. The ugly secret behind most workplace injuries is that someone was aware of the threat in advance but was either unwilling or unable to speak up. Read our research about the five workplace threats are likely to become undiscussable, primarily because of the organization's culture.
Executive Summary
Full Report
Case study: Oil & gas company improves safety by 55 percent
Silence Fails: The Five Crucial Conversations for Flawless Execution
Failure rates of major corporate projects run upwards of 90 percent, costing companies billions of dollars a year. Read our research about how project managers can keep their projects (and jobs) on track by successfully holding five crucial conversations. Perfect for anyone leading projects or responsible for 6 Sigma efforts. NEW! Crucial Conversations Training track on Silence Fails.
Executive Summary
Full Report
Silence Kills/Dialogue Heals
Studies indicate that more than 60 percent of medication errors are caused by mistakes in interpersonnal communication. This research study identifies the specific concerns healthcare professionals have a hard time talking about that contribute to errors and problems. Ideal for anyone working in a healthcare setting from a doctor's office to a hospital to a nursing home. NEW! Crucial Conversations Training track on Silence Kills.
Executive Summary
Full Report
Financial Agility
Research shows that four moments happen in every organization that determine how well and how fast an organization responds to economic threats. Responding to these crucial moments appropriately makes a company 10 times more likely to reach to economic threats in a way that positions the company for future success.
Full Report
How to 10X Your Influence
Our most difficult problems can be traced to one source: human behavior. Yet this single issue – getting people to change their behavior – is a challenge most individuals and organizations fail to overcome. Those who are successful in changing behavior combine multiple influences into an overwhelming strategy instead of relying on a single “silver bullet” strategy to lead change. Find out how you can increase the probability of success in your change efforts by 10 times.
Full Report
Case Studies
Click on the links below for specific examples of how Crucial Conversations delivers measurable results to companies like yours.
Cerner Corporation Learn how a healthcare IT company used Crucial Conversations to develop new leaders internally as the company expanded.
Lockheed Martin Learn how a major government contractor used Crucial Conversations skills to land a $200 billion contract.
Sprint Understand how the IT department of this global telecommunications company improved productivity by 93% by leveraging Crucial Conversations training.
MaineGeneral Health A dramatic example of how Crucial Conversations skills improved patient safety and the overall work environment. Click here to watch the video.
Dallas Housing Authority The skills of Crucial Confrontations helped leaders increase accountability and unity at the City of Dallas Housing Authority.
AT&T Find out how AT&T reduced billing costs by 90% through Crucial Conversations skills.
Cook Children's Healthcare See how a healthcare company united its leadership and earned a top employee satisfaction rating by accessing the principles of Crucial Conversations.
Robroy Industries Read how Crucial Conversations helped increase sales per employee and quality at the world's largest PVC-coated conduit electric equipment manufacturer.
Johnsonville Sausage Johnsonville uses Crucial Conversations skills to address growth issues and safety concerns among its employees.
Triangle Leadership Crucial Conversations enables educators to create a safer, more productive learning environment.
White Papers
The Human Side of Change : Almost every corporate change effort faces resistance. Organizations that succeed in their change efforts do so because they practice two sets of specific skills to manage the human side of change.
Beyond Flavor of the Month : How do organizations successfully get Six Sigma -- or other programs around quality, customer satisfaction, innovation, improvements, etc. -- to move beyond the "flavor of the month" scepticism? Learn the difference between successful program implementation and those that fall prey to employee cynicism.
Change for Good : Learn how organizations can show hard evidence of behavioral change and the direct impact of those changes on performance. Most organizations introduce programs or training to drive change, but fail to identify the specific behaviors they seek to change to achieve the desired performance.
Success Stories
Click on the links below to read success stories from specific organizations who have implemented Crucial Skills.
Riverside County
University of Colorado Hospital
Being Patient
Fostering Crucial Confrontations
Crucial Conversations at the United Nations
How do you spell R-E-S-P-E-C-T?
Nursing Crucial Conversations
Research Reports Case Studies White Papers Success Stories
NEW! Silent Danger: The Five Crucial Conversations that Drive Safety
The phrase "It was an accident waiting to happen" is true in the workplace more often than not. The ugly secret behind most workplace injuries is that someone was aware of the threat in advance but was either unwilling or unable to speak up. Read our research about the five workplace threats are likely to become undiscussable, primarily because of the organization's culture.
Executive Summary
Full Report
Case study: Oil & gas company improves safety by 55 percent
Silence Fails: The Five Crucial Conversations for Flawless Execution
Failure rates of major corporate projects run upwards of 90 percent, costing companies billions of dollars a year. Read our research about how project managers can keep their projects (and jobs) on track by successfully holding five crucial conversations. Perfect for anyone leading projects or responsible for 6 Sigma efforts. NEW! Crucial Conversations Training track on Silence Fails.
Executive Summary
Full Report
Silence Kills/Dialogue Heals
Studies indicate that more than 60 percent of medication errors are caused by mistakes in interpersonnal communication. This research study identifies the specific concerns healthcare professionals have a hard time talking about that contribute to errors and problems. Ideal for anyone working in a healthcare setting from a doctor's office to a hospital to a nursing home. NEW! Crucial Conversations Training track on Silence Kills.
Executive Summary
Full Report
Financial Agility
Research shows that four moments happen in every organization that determine how well and how fast an organization responds to economic threats. Responding to these crucial moments appropriately makes a company 10 times more likely to reach to economic threats in a way that positions the company for future success.
Full Report
How to 10X Your Influence
Our most difficult problems can be traced to one source: human behavior. Yet this single issue – getting people to change their behavior – is a challenge most individuals and organizations fail to overcome. Those who are successful in changing behavior combine multiple influences into an overwhelming strategy instead of relying on a single “silver bullet” strategy to lead change. Find out how you can increase the probability of success in your change efforts by 10 times.
Full Report
Case Studies
Click on the links below for specific examples of how Crucial Conversations delivers measurable results to companies like yours.
Cerner Corporation Learn how a healthcare IT company used Crucial Conversations to develop new leaders internally as the company expanded.
Lockheed Martin Learn how a major government contractor used Crucial Conversations skills to land a $200 billion contract.
Sprint Understand how the IT department of this global telecommunications company improved productivity by 93% by leveraging Crucial Conversations training.
MaineGeneral Health A dramatic example of how Crucial Conversations skills improved patient safety and the overall work environment. Click here to watch the video.
Dallas Housing Authority The skills of Crucial Confrontations helped leaders increase accountability and unity at the City of Dallas Housing Authority.
AT&T Find out how AT&T reduced billing costs by 90% through Crucial Conversations skills.
Cook Children's Healthcare See how a healthcare company united its leadership and earned a top employee satisfaction rating by accessing the principles of Crucial Conversations.
Robroy Industries Read how Crucial Conversations helped increase sales per employee and quality at the world's largest PVC-coated conduit electric equipment manufacturer.
Johnsonville Sausage Johnsonville uses Crucial Conversations skills to address growth issues and safety concerns among its employees.
Triangle Leadership Crucial Conversations enables educators to create a safer, more productive learning environment.
White Papers
The Human Side of Change : Almost every corporate change effort faces resistance. Organizations that succeed in their change efforts do so because they practice two sets of specific skills to manage the human side of change.
Beyond Flavor of the Month : How do organizations successfully get Six Sigma -- or other programs around quality, customer satisfaction, innovation, improvements, etc. -- to move beyond the "flavor of the month" scepticism? Learn the difference between successful program implementation and those that fall prey to employee cynicism.
Change for Good : Learn how organizations can show hard evidence of behavioral change and the direct impact of those changes on performance. Most organizations introduce programs or training to drive change, but fail to identify the specific behaviors they seek to change to achieve the desired performance.
Success Stories
Click on the links below to read success stories from specific organizations who have implemented Crucial Skills.
Riverside County
University of Colorado Hospital
Being Patient
Fostering Crucial Confrontations
Crucial Conversations at the United Nations
How do you spell R-E-S-P-E-C-T?
Nursing Crucial Conversations